Shipping & Delivery
PrettyNextDoor ships orders with Royal Mail. The delivery options available for your order and the final shipping charge are shown at checkout before you pay.
UK delivery options
Standard delivery — £4.99
Estimated delivery: 3–5 working days after dispatch.
Next-day delivery — £8.99
In-stock orders placed before 2pm Monday to Friday, excluding UK bank holidays, are dispatched the same day using Royal Mail Tracked 24. Royal Mail aims to deliver these parcels on the next working day.
Free standard delivery
Available on UK orders over £150.
Royal Mail Tracked 24 is a next-working-day delivery aim, not a guaranteed delivery service. Delivery may take longer for certain postcodes or if Royal Mail experiences a delay.
Processing and dispatch
Standard orders normally take 1–2 working days to prepare and dispatch. The 3–5 working day standard delivery estimate starts after dispatch.
Next-day orders placed after 2pm, or on a weekend or UK bank holiday, will be prepared for dispatch on the next working day. The 2pm same-day dispatch cut-off applies only to in-stock items.
If an item is offered for pre-order, its expected dispatch date will be stated on the product page. The usual dispatch times do not apply to pre-order items.
Once your parcel is dispatched, we’ll send your Royal Mail tracking details by email.
International delivery
Available countries, shipping charges and estimated delivery times are shown at checkout. Orders sent outside the UK may be subject to import duties, taxes or customs charges imposed by the destination country. These charges are the customer’s responsibility unless checkout expressly states otherwise.
If your parcel is delayed
Please check your Royal Mail tracking for the latest update. If your parcel is past its estimated delivery date and tracking has not progressed, email help@prettynextdoor.com with your order number so we can look into it.
If tracking says delivered but you cannot find your parcel
Please check the Royal Mail tracking details and any delivery photograph, your nominated safe place, and with anyone at your address who may have accepted the parcel.
If it is still missing, email help@prettynextdoor.com with your order number promptly. We will review the available Royal Mail tracking and proof of delivery and, where appropriate, raise an enquiry with Royal Mail. Each claim is assessed using the available evidence. A report that a parcel is missing does not automatically result in a refund or replacement where the evidence establishes that it was delivered to you or a person you nominated to receive it.
Returns
For return instructions and information about return, please see our Refund Policy or email help@prettynextdoor.com. Do not send a return to our registered office; we’ll provide the return address when you contact us.
Shipping fees
- Shipping fees are non-refundable. If you refuse any shipments from PrettyNextDoor, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
INTERNATIONAL SHIPPING
- We offer shipping to Europe, USA, Canada, and most other countries.
- For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes PrettyNextDoor to import the goods on their behalf. Further, the consignee/buyer agrees PrettyNextDoor may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay any taxes & duties in addition with the purchase price of the goods.
- Shipping methods do not include Duties or Taxes.
- PrettyNextDoor is not responsible for applicable customs fees, import duties, taxes or any other charges.
