RETURNS / REFUNDS & EXCHANGES
All final sale items are marked as such and cannot be returned for store credit.
For ALL RETURNS you must email
HELP@PRETTYNEXTDOOR prior to sending any return.
We take pride of our PRETTY items, so anything returned should be unused, free of stains, makeup, deodorant, or wear and with all our security garment tags still attached. Items Returned that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
PrettyNextDoor is not responsible for returns until they reach us. Keep your proof of postage and tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, we cannot issue store credit for your returns.
For health and hygiene reasons, we do NOT accept exchanges or returns on the following items:
- Outfits with a face mask accessory
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team at firstname.lastname@example.org within 7 days of delivery. Once we receive your request, we will be in contact with you to address and resolve the issue.
We can only refund returned sale items by credit note for use on our online store.
Your items should be sent back to us within 14 days of receipt by you. Late returns cannot be accepted and may be returned to you.
RESERVED RIGHTS REGARDING RETURNS
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
HOW TO RETURN
- We do not cover your shipping costs back to us.
- We are happy to accept for return, any garment that is unworn and still fitted with all security tags and labels and that is despatched to us within 14 days of receipt by you.
- Please email help@prettynextdoor so we can instruct you further on how to return your order
- WE ARE HAPPY TO ACCEPT FOR RETURN, ANY GARMENT THAT IS UNWORN AND STILL FITTED WITH ALL ORIGINAL SECURITY TAGS AND LABELS AND THAT IS DESPATCHED TO US WITHIN 14 DAYS OF RECEIPT BY YOU.
- We do not cover shipping costs back to us.
- Your payment will be credited back to the original purchaser's credit card.
- Returns for refund are processed within 2-3 working days of receiving the item however, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
- Store credit refunds will be available immediately after 2-3 days processing and come in the form of a code on email.