RETURNs

RETURNS ELIGIBILITY

• UK Returns: Must be requested within 14 days of delivery.
• International Returns: Must be requested within 21 days of delivery.
• Items must be unworn, unwashed, and in original conditionwith all tags and security labels attached.
• Non-returnable items: Bodysuits, swimwear, face masks(for hygiene reasons) and any “FINAL Sale” items 
• Sale items: Eligible for store credit only.
• Items showing signs of wear, missing tags, stains, damage, or strong fragrance will not be accepted.

HOW TO RETURN

1. Request Your Return:
   Head to our Returns Portal to start your return request.
   • Follow the prompts and fill in your order details.
   • You’ll get all the info you need to complete your return.
2. Repackage Securely:
   Place your items (with tags attached) in your parcel.
3. Ship Your Return:
   Use your preferred shipping method.
   Return shipping costs are the customer’s responsibility.
4. Send Us Your Tracking:
   Once your return is shipped, email your tracking details to help@prettynextdoor.com
5. Keep Proof:
   Hold onto your postage receipt and tracking info until your refund is processed.

REFUNDS & STORE CREDIT

• Refunds are processed within 14 working days of receiving your return and will be issued to your original payment method (bank processing times may vary).
• Sale item returns are issued as store credit only.
• If your return doesn’t meet our policy, we’ll notify you by email and return the item to you.

EXCHANGES

• We do not offer exchanges. If you need a different size or style, please place a new order.

PND REWARDS PERKS

• PND Rewards customers get free returns on UK orders (subject to stock availability).

FAULTY ITEMS

• If you believe your item is faulty, you must email us at help@prettynextdoor.com within 48hrs of receiving your order.

• Please note: We do not monitor social media for customer service queries.