S&D

How long will it take my order to process for shipment?

  • All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up by the courier.
  • All orders take 1-2 business days (excluding Saturdays, Sundays, and Holidays) to process.

 My order hasn’t arrived!

  • Check your estimated delivery date on your order confirmation or on the tracking portal. -  Make sure to wait until your estimated delivery date to receive your parcel. - If it is past your estimated delivery date, check the latest tracking from the courier on the tracking link.
  • Unfortunately, our customer services cannot change or fix delays experienced by couriers- so please only get in touch with us at help@prettynextdoor.com if there is no update from the courier on their tracking and we will be happy to assist.

My delivery is late!

  • All transit times are measured in working days (Monday - Friday) and are effective from the first day after your order is made. 
  • Whilst we do our very best to accurately estimate delivery times, sometimes for reasons beyond our control it is possible that delivery to some destinations may take a little longer.
  • If your shipment is late, please accept our unreserved apologies. Email help@prettynextdoor.com so that we can establish an ETA for your delivery.

What if I refuse a delivery?

  • Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

Out of stock items

  • If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

Delivery claims

  • If you are experiencing a non-delivery or your tracking information states that your package was delivered by the courier but you have not received it; you must contact us within 5 days to file a claim.
  • We will assist you in working with the courier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping courier used).
  • PrettyNextDoor does not hold or accept responsibility for packages that have been reported as delivered by the courier. We do not issue refunds or credits for packages that the courier confirms as being

Shipping fees

  • Shipping fees are non-refundable. If you refuse any shipments from PrettyNextDoor, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

INTERNATIONAL SHIPPING

  • We offer shipping to Europe, USA, Canada, and most other countries.
  • For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes PrettyNextDoor to import the goods on their behalf. Further, the consignee/buyer agrees PrettyNextDoor may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay any taxes & duties in addition with the purchase price of the goods.
  • Shipping methods do not include Duties or Taxes.
  • PrettyNextDoor is not responsible for applicable customs fees, import duties, taxes or any other charges.