Serena Love Dress

FAQs

FAQ! NEED HELP?? DON'T WORRY, WE GOT YOU ...

We are unable to make changes or cancel orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

STANDARD UK 🇬🇧3-5 Working Days Standard Delivery£4.9948 HRS Delivery £6.99FREE UK ORDERS OVER £85USA/CANADA🇺🇸🇨🇦5-7 Days Standard Delivery£24.99

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Register your return here

You must return your item(s) back to us no later than 14 days from the delivery date.

*Returns are free for PND Rewards customers.

We offer FREE size exchanges on all UK orders. Exchanges are subject to stock.

T&cs

  • WE ARE HAPPY TO ACCEPT FOR RETURN, ITEMS UNWORN AND STILL FITTED WITH ALL ORIGINAL SECURITY TAGS AND LABELS.
  • We do not cover shipping costs back to us.
  • SALE ITEM Returns are refunded via store credit.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • FINAL SALE items are marked as such and cannot be returned for store credit.

Please note, we do not offer refunds on swimwear 

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